Clean 360 Service Policies

Clean 360 serves Vancouver, WA, Portland, OR, and surrounding areas within approximately 50 miles.

If you are slightly outside this radius, please contact us. We may be able to accommodate your location.

Our cleaners operate using a two-hour arrival window to allow for traffic, longer prior jobs, weather, and realistic scheduling. Common arrival windows include:

• 7:00 am – 9:00 am
• 8:00 am – 10:00 am
• 9:00 am – 11:00 am
• 10:00 am – 12:00 pm
• 11:00 am – 1:00 pm
• 12:00 pm – 2:00 pm
• 1:00 pm – 3:00 pm
• 2:00 pm – 4:00 pm (latest arrival)

Clean 360 provides all standard cleaning products, tools, commercial-grade vacuums, and microfiber cloths.

Eco-Green Option: Available upon request for an additional $10 per visit.

We do not use bleach unless specifically requested by the client.

We are happy to clean homes with pets and do not have breed restrictions.

For safety and efficiency, we ask that clients:

• Secure pets that may be anxious around vacuums or new people.
• Notify us of how many pets are in the home prior to booking.
• Understand that we cannot clean litter boxes or handle pet waste.

Clean 360 requires at least 48 hours’ notice to reschedule or cancel a cleaning appointment.

Fees:

• Cancelling after the 48-hour window: $50 fee.
• Cancelling within 3 hours of the appointment: $100 fee.
• Lockout or no-show (unable to access the home): full service charge.

These fees compensate our cleaners for reserved schedule time that cannot be rebooked on short notice.

If you are unsatisfied with any part of your cleaning, please notify us within 24 hours of service. We will arrange a complimentary touch-up cleaning of the areas of concern.

This guarantee does not apply to:

• Areas that were previously damaged.
• Homes or environments that are unsafe for entry.
• Additional tasks outside the original appointment scope.

For the safety of both clients and cleaners, Clean 360 does not perform:

• Mold remediation.
• Biohazard cleanup (including blood or bodily fluids).
• Animal or pest infestation cleanup.
• Black mold removal or hazardous material handling.
• Heavily soiled, hoarder-level cleanouts.
• Work requiring climbing above the second step of a ladder (per OSHA guidance).

If you are unsure whether a task is covered, please ask. We are happy to clarify before your appointment.

All pricing is based on a combination of:

• Home size.
• Number of bedrooms and bathrooms.
• Number and type of pets.
• Frequency of service (for recurring cleanings).
• Overall home condition and level of buildup.

Deep cleans, move-in/move-out services, Airbnb and short-term rentals, and commercial spaces are quoted individually based on the specific property and needs.

We offer limited emergency and expedited cleanings for last-minute guests, spills, surprise events, or urgent resets, depending on availability.

An emergency or expedited fee applies. Exact pricing depends on timing, urgency, and schedule availability.

Clients may provide access to the property by:

• Providing a door code.
• Leaving a hidden key.
• Being present in person at the start of the appointment.

If our team cannot access the home or business upon arrival, a lockout fee equal to the full service charge will apply.

For Airbnb and short-term rental (STR) properties, hosts are responsible for:

• Providing all linens and towels.
• Restocking consumable items such as toiletries and paper goods.

Clean 360 can:

• Stage units for guest-ready presentation.
• Provide damage or issue reporting upon request.

If you have any questions about these policies or how they apply to your home or property, please contact us before your appointment. We are happy to clarify expectations and help you choose the service that best fits your needs.