Policies

Arrival window

Teams arrive within your selected 2-hour window. Last start is 3pm. We’ll text on the way.

Access

Please provide door code/lockbox or ensure someone is home. Lockouts/no-shows are billed the full service charge.

Cancellation & changes

• Free reschedule up to 48 hours in advance.
• $50 fee for changes inside 48 hours.
• $100 fee for cancellations within 3 hours of the window.
• Full service charge for lockouts/no-shows.

Supplies & eco option

We bring all supplies and equipment. Eco-green products are available upon request for a $10 upcharge.

Pets

No breed restrictions. Please secure anxious animals during service.

Guarantee

If something was missed, tell us within 24 hours and we’ll send techs for a touch-up within 24 hours.

Payment

Payment is due upon completion. Card on file recommended for recurring clients.